Frequently Asked Questions
bat99 FAQ — answers to all your questions
From opening an account to bKash/Nagad deposits, claiming bonuses, cricket betting and responsible gaming — find out everything in detail.
Whether you are new to bat99 or an experienced player — everyone has questions at some point. On this FAQ page we have given direct answers to the most frequently asked questions about account registration, depositing and withdrawing money via bKash and Nagad, welcome bonus terms, rules for cricket and slots games, and responsible gaming. If you cannot find your question here, let us know through our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at bat99 you need an active mobile number, a valid email address and a strong password. Enter your real name and date of birth correctly during registration, as identity verification may be required at the time of withdrawal. The whole process takes just a few minutes.
No, one person can only hold one bat99 account. If you try to open multiple accounts using the same mobile number or email address, all accounts may be closed and any deposited funds may be forfeited. Contact us on live chat for any issues.
On the login page, click the "Forgot your password?" option and enter your registered mobile number or email. A verification code will be sent — use it to set a new password. If you have trouble, our 24/7 live chat support will help.
The minimum age to play at bat99 is 21. During registration you declare that you are at least 21 years old. If identity verification shows that a player is under 21, the account will be closed immediately.
Yes, you can request a temporary or permanent account closure at any time through live chat or by emailing [email protected]. This is an important part of responsible gaming and we always prioritise such requests.
Deposits and Withdrawals
Deposits to bat99 via bKash are usually instant — in most cases the balance updates within a few minutes. When the transaction is successful you will receive a confirmation message in your bKash app. If it takes longer than 10 minutes, contact live chat with your transaction number.
The minimum deposit at bat99 is ৳300 and the minimum withdrawal is ৳500 — this applies to all methods including bKash, Nagad, Rocket and bank transfer. These limits are the same for new and experienced players alike.
Withdrawals from bat99 to Nagad or Rocket generally take between 15 minutes and 2 hours. Once the request is approved, the payment process starts automatically. Bank transfers may take slightly longer depending on the bank's working days.
bat99 does not charge any additional deposit or withdrawal fees on its own. However, your mobile banking service (bKash, Nagad, Rocket) may apply their own transaction charges — those are governed by the respective service's own policies.
If a withdrawal is rejected, the funds are usually returned to your bat99 wallet. Contact live chat to find out the reason and resolve the issue. In most cases the main reason is incomplete account verification or unmet bonus wagering requirements.
Games and How to Play
To bet on BPL matches, log in to bat99 and go to the cricket section. Select a live or upcoming BPL match and you will find various betting markets including match winner, top batter and total runs. Choose your preferred market, enter the amount and confirm your bet. In live betting, odds change in real time while the match is in progress.
Yes, bat99 is fully mobile-friendly. The site works smoothly from the browser on any Android or iOS smartphone. Live casino, slots and cricket betting can all be enjoyed with a complete experience on mobile. There is no need to download a separate app.
RTP (Return to Player) is the long-term average return percentage of a game. For example, a 96% RTP means that for every ৳100 wagered you can expect an average return of ৳96. However, this is an average across millions of spins — results in a single session can vary. All games at bat99 ensure fair play.
bat99's live casino features games from world-class providers including Evolution Gaming and Ezugi — Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger and much more. Enjoy a real casino experience with live dealers from home.
bat99 works only with recognised and reliable game providers such as Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming. These providers' games are tested by independent auditing bodies. At bat99, every game you play is protected with fair play and SSL encryption.
During IPL or T20 World Cup, you can find a live match list directly in bat99's cricket section. Both pre-match and live betting are available. You can place bets on different markets before and during the match — match result, series winner, top wicket-taker and more.
Bonuses and Promotions
When you open a new account at bat99, you receive a 200% bonus on your first deposit, up to a maximum of ৳10,000. That means if you deposit ৳5,000 you get ৳10,000 in bonus. The bonus is added automatically — no separate code is needed.
The wagering requirement for bat99's welcome bonus is 10 times (10x). This means that if you receive a ৳10,000 bonus, you need to wager a total of ৳100,000 before you can withdraw. Your bonus amount and wagering progress can be viewed in your account dashboard.
bat99's VIP programme has four levels — Bronze, Silver, Gold and Platinum. By playing regularly you can move up to higher levels automatically. Weekly cashback goes up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum.
The welcome bonus is available on the first deposit only. However, bat99 offers various promotions for regular players including reload deposit bonuses, tournament offers and VIP cashback. Check the promotions page regularly to see the latest offers.
Yes, if you do not want to take the bonus, you can withdraw your original deposit amount at any time under normal withdrawal conditions (minimum ৳500). However, if a bonus has already been added to your wallet, the bonus funds remain separate until the wagering requirements are met.
Safety and Responsible Gaming
Yes, bat99 uses advanced SSL encryption technology. Your personal information, password and payment data are stored in fully encrypted form. We never sell your information to third parties and adhere to a strict privacy policy.
bat99 places the highest importance on responsible gaming. If you feel your gaming is getting out of control, contact live chat immediately — we will help you set betting limits on your account or arrange a temporary break (self-exclusion). Visit our responsible gaming page for more details.
Self-exclusion is the option to voluntarily take a break from gaming for a specified period. To activate it at bat99, send a request through live chat or to [email protected]. The duration can range from 7 days to permanent. During this time you will not be able to log in by any means.
Yes, bat99's support team is available seven days a week, 24 hours a day, to assist you in Bengali via live chat. Contact us at any time for account issues, payment queries or any other questions. You can also reach us by email: [email protected].
bat99 strictly enforces the 21+ age limit. Age declaration is mandatory during registration and proof of age may be requested during identity verification. If an account belonging to a minor is identified, it is closed immediately. If there are minors in your household, the use of parental control software is recommended.
bat99 always advises — only play with an amount of money that, if lost, will not affect your daily life. View gaming as entertainment, not as a source of income. Set a budget before each session and never exceed that limit.
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