bat99 Terms and Conditions

1.1 Nature of the Agreement

These terms and conditions ("Terms") constitute a legal agreement between bat99 ("we", "our", "platform") and the user ("you", "member"). bat99 is an online casino and sports betting platform in Bangladesh, operated through the website bat99.cam.

These terms are effective in accordance with Bangladesh Standard Time (BST, UTC+6). All times displayed on the platform are set according to BST.

1.2 Scope of Services

bat99 provides the following services:

• Online slots and live casino games
• Sports betting including cricket, football, and kabaddi
• VIP and loyalty rewards program
• Payment services via bKash, Nagad, Rocket, and bank transfer

bat99 reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice.

1.3 Language and Interpretation

The Bengali version of these terms shall be considered the primary and authoritative document. In the event of any dispute, decisions will be made in accordance with the Bengali version.

2.1 Age Requirement

To open an account and use any service on bat99, you must be at least 21 years old. This platform is only for those aged 21 and above. Accounts belonging to underage users will be immediately closed and all funds may be forfeited.

2.2 Single Account Policy

Each individual may operate only one bat99 account. Opening multiple accounts is strictly prohibited. If multiple accounts belonging to the same person are discovered:

• All accounts will be closed immediately
• All earned bonuses and promotional funds will be cancelled
• The return of the original deposit is subject to review

2.3 Accuracy of Registration Information

All information provided at the time of account registration must be completely truthful, accurate, and up to date. bat99 reserves the right to close an account and hold funds if false information is provided. If any information changes, please notify the support team immediately.

3.1 KYC Verification Process

bat99 follows a Know Your Customer (KYC) policy. Before processing withdrawals or transactions above a certain limit, you may be required to submit the following documents:

• A photo of your National ID (NID) or passport
• Recent proof of address (utility bill or bank statement)
• Proof of ownership of the payment method
• Information about the source of funds (if required)

Withdrawals may be held until verification is complete.

3.2 Failure to Verify Identity

If a member fails to provide the required documents within the specified time, bat99 reserves the right to suspend or close the account. In such cases, funds held in the account will be processed in accordance with regulatory guidelines.

4.1 Deposit Terms

The minimum deposit amount on bat99 is ৳300 (three hundred taka), and this applies to all payment methods. Accepted payment methods:

• bKash — instant deposit
• Nagad — instant deposit
• Rocket — instant deposit
• Bank Transfer — within 1-2 business days

Deposits must be made only from an account in your own name. Payments made through third parties are not accepted and such funds will be returned.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). The standard withdrawal processing time is 15 minutes to 2 hours. Withdrawals are processed under the following conditions:

• Account verification must be complete
• Withdrawals must be made to the same payment method used for the deposit
• The wagering requirements for any applicable bonus must be met
• No suspicious activity is present

4.3 Currency and Tax

All transactions are conducted in Bangladeshi Taka (BDT / ৳). The member is solely responsible for any taxes or duties applicable to winnings. bat99 does not provide tax advice.

5.1 Welcome Bonus

New members are eligible for a 200% bonus of up to ৳10,000 on their first deposit at bat99. To receive this bonus:

• The account must be fully registered and verified
• A minimum deposit of ৳300 must be made
• The applicable wagering requirements must be met

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x) the bonus amount. For example: if you receive a ৳1,000 bonus, you must place ৳10,000 worth of bets before withdrawing. The following restrictions apply to wagering calculations:

• Each game contributes at a specific rate toward wagering
• Withdrawals cannot be made until wagering is complete
• Bonus balance is always used after real money
• Maximum bet limits may apply on certain games

5.3 General Bonus Terms

The following terms apply equally to all bonuses and promotions:

• A bonus may only be claimed once (per household / IP address / device)
• Bonuses are non-transferable to third parties
• bat99 reserves the right to modify or cancel any bonus offer
• In cases of misuse, the bonus will be cancelled and the account will be closed
• Bonuses must be claimed and completed within the specified time period

6.1 Bet Placement Terms

Once a bet is confirmed, it cannot be changed or cancelled. The final decision on whether to accept or reject a bet rests with bat99. bat99 reserves the right to void bets placed at incorrect odds due to a technical error.

6.2 Results and Dispute Resolution

bat99 uses data from recognized sources to determine game results. For bets related to BPL, IPL, T20 World Cup, ICC tournaments, and FIFA, the official results of the relevant governing body apply. In the event of any dispute, bat99's decision shall be considered final.

6.3 Live Betting

In live betting, odds change in real time. If a technical issue occurs at the moment a bet is submitted, that bet may be voided. Bets placed after a result has been determined due to normal internet delay are not accepted.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on bat99 and if discovered, the account will be immediately closed:

• Money laundering or illegal transfer of funds
• Bonus abuse or bonus hunting
• Use of computer programs, bots, or automated software
• Operating multiple accounts
• Intentionally exploiting technical errors on the platform
• Hacking or attempting cyber attacks
• Misuse of other members' personal information
• Indecent or threatening behaviour on the platform

7.2 Consequences of Misuse

If any prohibited activity is proven, bat99 may take the following actions:

• Immediate suspension or permanent closure of the account
• Cancellation of all bonuses and promotional winnings
• Forfeiture of approved funds
• Notification of the relevant authorities

8.1 VIP Tiers

The bat99 VIP program has four tiers, and each tier offers a weekly cashback benefit:

• Bronze — up to 0.4% weekly cashback
• Silver (Silver) — Up to 0.8% weekly cashback
• Gold (Gold) — Up to 1.1% weekly cashback
• Platinum (Platinum) — up to 1.5% weekly cashback

Tiers are upgraded through regular and active play. Consistent and steady participation is required to reach higher tiers.

8.2 Cashback Terms

VIP cashback is calculated each week based on net losses. Cashback is credited directly to the account and can be withdrawn without any wagering requirement. bat99 reserves the right to modify the VIP program terms at any time.

9.1 Awareness & Limit Setting

bat99 takes responsible gambling very seriously. Members may voluntarily use the following protective measures:

• Set daily / weekly / monthly deposit limits
• Self-Exclusion for a specified period
• Account cooling-off period
• Request for permanent account closure

To activate any of these measures, contact our 24/7 live chat support.

9.2 Protection of Minors

We ask parents and guardians — please ensure that your child cannot access your bat99 account or payment details. Any activity involving a minor will be reported to the relevant authorities for legal action.

For more information, visit our Responsible Gaming page.

10.1 Data Collection & Use

bat99 collects and processes your personal information for the following purposes:

• Account management and verification
• Payment processing and fraud prevention
• Customer support
• Fulfilling legal obligations
• Platform improvement and personalisation

Your information is not sold to third parties. However, information may be disclosed when required by law or by order of the relevant authorities.

10.2 Security Measures

bat99 uses SSL encryption technology to keep all data secure. Your information is protected through server security, regular audits, and access controls.

For more details, please read our Privacy Policy page.

11.1 Service Interruptions

bat99 strives for uninterrupted service, but is not liable for service disruptions caused by:

• Internet disconnection or network issues
• Third-party payment gateway issues
• Natural disasters or force majeure events
• Routine maintenance or upgrades
• Cyber attacks or external security threats

11.2 Liability for Financial Losses

The risk of financial loss from gambling is entirely the member's own. bat99 is never liable for any financial loss arising from gambling. bat99 reserves the right to reclaim any amount incorrectly credited or paid out due to a technical error.

12.1 Right to Amend Terms

bat99 reserves the right to modify these terms at any time. For significant changes:

• A notice will be published on the website
• Registered email holders may be notified
• Continued use of the platform after changes will be considered acceptance of the new terms

12.2 Account Termination

You may close your account at any time via live chat. It is recommended that you withdraw any valid funds before closing your account. After closure, all account information will be retained in accordance with legal obligations.

12.3 Dispute Resolution

Any dispute relating to these terms or bat99 services must first be directed to the support team for resolution. bat99's final decision in resolving any dispute shall be considered binding.