bat99 Privacy Policy

1 Introduction

bat99 ("we", "our", "bat99 platform") provides a safe and reliable online entertainment service for users in Bangladesh. We place the highest priority on the privacy of our users and are committed to protecting their personal information.

This privacy policy ("policy") applies to the bat99.cam website and all associated services. By registering with bat99 or using the service, you accept the terms of this policy. Please read this policy carefully so that you understand how we handle your information.

This policy may be updated from time to time. Any changes will be published on this page with the date of the change noted. For significant changes, we will send a notification to your registered email address.

2 Information We Collect

bat99 collects only the information that is necessary for providing services, managing accounts, and meeting legal obligations. The information we may collect is as follows:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — minimum 21 years)
• Valid email address
• Current address and country
• National ID card or passport number (if identity verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction reference numbers

2.3 Usage and Technical Information

• IP address and device type
• Browser information and operating system
• Time of site access and session duration
• Preferred games and a summary of betting activity
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of contact with us via live chat or email
• Complaint and issue-resolution notes

3 Purpose of Data Collection

bat99 uses the information collected for the following purposes:

• Account creation and management: Registering, verifying, and maintaining your account.
• Service delivery: Ensuring access to gaming, betting, deposits, and withdrawals.
• Identity and age verification: Confirming that the user is at least 21 years old.
• Financial transaction processing: Completing deposits and withdrawals securely.
• Customer support: Resolving issues and providing assistance via live chat.
• Fraud prevention: Detecting and preventing suspicious activity.
• Responsible gaming: Identifying signs of excessive gambling and providing support.
• Legal compliance: Adhering to applicable laws and regulations.
• Platform improvement: Enhancing user experience and service quality.

4 Data Sharing and Disclosure

bat99 never sells your personal information to third parties. However, in certain circumstances we may share information with the following parties:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical infrastructure management. These partners are contractually bound to uphold the same privacy standards.

4.2 Legal Requirements

Information may need to be disclosed as part of a court order, regulatory authority request, or legal investigation. In such disclosures, we always provide only the minimum information required.

4.3 Fraud and Security

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new ownership. In such cases, we will notify users in advance.

5 Data Retention and Security

5.1 Retention Period

Information is retained while your account is active and for a defined period after account closure as required by law. Financial transaction records are retained after account closure in accordance with applicable regulations.

5.2 Security Measures

bat99 uses industry-standard security technologies to protect your information:

• SSL (Secure Socket Layer) encryption — protection for all data in transit.
• Encrypted database — stored information is kept in encrypted form.
• Firewall and anti-intrusion systems.
• Regular security audits and vulnerability assessments.
• Restricted access — only authorized personnel can access the data.
• Two-Factor Authentication support.

However, data transmission over the internet is not 100% secure. We make every effort to ensure maximum protection, but we cannot guarantee complete security.

6 Cookie Policy

Cookies and similar technologies are used on the bat99 website. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential cookies: Maintaining login sessions and ensuring security.
• Functional cookies: Remembering your preferences and settings.
• Analytics cookies: Analyzing site usage to improve services.

6.2 Cookie Control

You can disable cookies by going to your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

7 User Rights

Every user registered on the bat99 platform has the following rights:

7.1 Right to Know

You can find out what information we have collected about you and what purpose it is being used for.

7.2 Right to Rectification

If there is any error in your stored information, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information must be retained for a defined period.

7.4 Right to Data Portability

You may obtain a copy of your stored personal information.

7.5 Right to Object to Processing

You may object to the processing of your information for specific purposes.

To exercise any of the above rights, email [email protected]. We will respond to your request as quickly as possible.

8 Third-Party Links and Services

bat99.cam may contain links to third-party websites. bat99 is not responsible for the privacy policies of those external sites. We recommend that you read the privacy policy of any external site before visiting it.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt are governed by their own privacy policies. The respective provider's policy applies to information collected when playing games directly with those providers.

9 Protection of Children and Minors

bat99's services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors. Age is verified at the time of registration and identity documents may be requested if needed.

If we suspect that a minor has opened an account using false information, we will immediately suspend that account and delete the associated information.

10 International Data Transfers

bat99's servers may be located in various countries. Your information may be transferred outside of Bangladesh. In such cases, we ensure that the transferred information receives the same level of protection.

We work only with service providers who ensure adequate data protection standards and comply with international data protection regulations.

11 Responsible Gaming and Data Use

bat99 takes responsible gaming very seriously. Using information about your gaming activity, we can:

• Identify patterns of excessive betting.
• Recommend setting limits or taking a self-exclusion break if needed.
• Provide information and support related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes and Updates

This privacy policy may change from time to time due to business needs, technological changes, or legal obligations. All changes will be published on this page.

For significant changes, we will send a notification to your registered email address 30 days in advance. Continued use of the site after changes are made will be taken to mean that you have accepted the new policy.

We recommend that you visit this page regularly to read the latest policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Live chat button at the bottom right of the site — support available in Bengali 24/7.

We review all privacy-related requests as quickly and carefully as possible. Our support team is available seven days a week, twenty-four hours a day to serve you.